Introduction
ALAMO, an online vehicle rental platform, was established in Orlando in 1979.
There are more than 2,000 ALAMO rental locations globally, including in France, Belgium, Canada, Spain, and the USA.
ALAMO has offered online vehicle reservation services for over two decades. They provide competitive rates that encompass insurances and taxes.
How Can One Contact ALAMO’s Customer Support?
- Phone
If you need to reach out to ALAMO for inquiries about vehicles, offered services, to make or manage a booking, file a complaint, business hours, rental sites, etc.
ALAMO customer support is accessible to accommodate your requests via email and phone at:
+31 30 692 13 99
Operating Monday to Friday from 9AM to 5:30PM and on Saturday from 10AM to 4PM.
Need to dispatch a letter to ALAMO? Their mailing address is:
Target Travel Services
Bisonspoor 3002 A 701
NL 3605 LT Maarssen
Is My ALAMO Booking Cancellable?
Need to void your booking with ALAMO?
Once you obtain your booking number, your reservation is considered final.
You’re permitted to cancel without a cost within 24 hours of making the booking, unless the booking was made less than 48 hours before the pickup time.
After the initial fee-free 24-hour period, cancellations are still possible but will incur charges:
- Cancel no later than 14 days prior to the booking commencement: A 35€ fee will be applied.
- Cancel between 14 days and 48 hours before the booking begins: A 75€ fee will be imposed.
- If you cancel less than 48 hours before the start of your reservation: Fees will amount to the full cost of your booking.
The fee amount mentioned above, as listed on 03/08/2023, is subject to change.
Have you opted for cancellation insurance? If so, cancelling will incur no charge.
How to submit a complaint with ALAMO?
Have you made a booking with ALAMO and found the experience unsatisfactory?
Are you looking to submit a complaint?
Is your grievance related to the rental vehicle? You will have 24 hours following the start of your booking to do so.
Forward your complaint to ALAMO’s customer service via the emergency telephone number detailed on your rental voucher, available 24/7. It is also feasible to present your complaint directly at the rental agency.
Are you dissatisfied with the response from ALAMO’s customer service?
Within a period of 6 weeks, you will be able to reach out to ALAMO’s claims service via e-mail.